Your Personal Data at BonusKong Casino

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This policy explains which personal data we, BonusKong Casino, process when you open an account, play, pay and contact us, why we need it and what control you keep over it. It applies to every visit, whether you play on a computer or in the browser of a phone or tablet.

Data We Collect When You Register and Play

We collect only what an account needs in order to work. When you sign up, you give us contact and login details and choose your account currency from the options we list, such as EUR, CAD, CZK or NOK. While you play, we record your balance, bets, wins, bonus progress and the promotions you take part in, including slot tournaments and the BAN coins you earn and spend in our reward store.
We also log technical information that keeps the account secure: the device and browser you use, the time of each login and the activity linked to it. This helps us recognise unusual access and protect your balance.

Identity Checks and Payment Data

Before your first withdrawal we verify your identity. For this step we ask you for documents and keep them with your account records. Our document review usually takes about 24 hours.
When you deposit or withdraw, we process the payment data needed for the transaction. That covers card payments with Visa and Mastercard, wallet payments such as Apple Pay, Google Pay and Revolut, and crypto payments in Bitcoin, Ethereum and Tether. We record the amount, the date, the method and the status of each transaction, because we need this history to pay out correctly and to answer questions about a payment later.

Why We Use Your Data

We use your data for clearly defined purposes:

  • to open and run your account and to show amounts in the currency you chose;
  • to credit bonuses, free spins and BAN coins and to track wagering progress;
  • to process deposits and withdrawals and to apply withdrawal limits;
  • to verify your identity and your age, since our games are for players aged 18+;
  • to keep accounts secure and to detect misuse or fraud;
  • to apply the deposit limits, session limits and self-exclusion you set;
  • to answer you through our live chat, which runs around the clock, and by e-mail.

We do not use your data for purposes unrelated to these.

Responsible Gaming and Your Data

Some data helps us protect you. When you set daily, weekly or monthly deposit limits, a session limit or self-exclusion, we store that choice and apply it to your account. We keep a record of these settings even after they end, so that the protection you asked for is respected and cannot be bypassed by mistake.

Who Can See Your Data

Access inside our team is limited to the people who need it for their task, for example payments staff for a withdrawal or the support team for a chat. We share data with outside parties only where a service requires it: payment providers to move your money, game providers such as Evolution, Pragmatic Play, NetEnt and Nolimit City to run the games you open. Each of them receives only the data needed for that task.

Cookies and Similar Technology

Our pages use cookies and similar tools to keep you logged in, remember your settings and keep the session secure. Some cookies are essential for the account to work. You can manage the others in your browser settings; blocking essential cookies may stop parts of the account from working properly.

Storage and Security

We store your data for as long as your account exists and afterwards for the time we need it to settle open matters, to meet legal duties and to respect your responsible gaming choices. We protect it with technical and organisational measures, including restricted access for our staff.

Your Rights

You can ask us which data we hold about you, have incorrect details corrected and ask for data to be erased where we no longer need it. You may also object to certain uses or ask for a copy of your data. To make a request, write to us at [email protected] or start a conversation in our live chat; we may confirm your identity before acting on it. If you think we have handled your data wrongly, you can also complain to the data protection authority of your country.

Changes to This Policy

We update this policy when our services or the way we process data change. The date at the top shows the latest version, and the current text applies to your account from that date.